Whether it's account setup, payments, bonuses, or games — you'll find help for everything right here. Talk to us directly in Bangla.
Click any category below to jump straight to that topic
Account registration, login issues & password reset
How to deposit with Mobile Pay, Nagad & Rocket
Withdrawal rules, processing times, minimum limits
Bonus activation, wagering conditions, expiry
Games not loading, cancelled bets, live game issues
KYC process, document submission, verification status
App download, installation issues, updates
Account security, suspicious transactions, reporting
Reach tba jee support through whichever channel works best for you
The fastest way to get help. Chat directly with our support agents in Bangla.
For complex issues or when you need to send documents, reach out by email. Include a detailed description of your issue.
Join our official Telegram channel. Promos, new games, and support — all in one place.
Payment issues are the most common problem for players in Bangladesh — deposits that don't reflect in the balance, or withdrawals that get stuck. tba jee has a dedicated payment support team to resolve these issues quickly.
For deposit issues, your balance usually updates within 1–5 minutes. If it takes longer than 15 minutes, contact us via live chat with your transaction ID and we'll sort it out promptly.
Withdrawals generally take anywhere from 30 minutes up to 24 hours. New accounts or larger amounts may take a little longer due to verification.
New to tba jee? No worries. Just follow these steps and you'll be up and running in minutes.
Go to /register, enter your mobile number and password, and create your account. The whole process takes under 2 minutes.
Verify your number with the OTP sent to your mobile. KYC will be required later for large withdrawals.
Deposit a minimum of ৳200 via Mobile Pay, Nagad, or Rocket. Full instructions are available on the payment page.
Get a 100% welcome bonus on your first deposit. Claim it from the bonus page.
Cricket bets, Live Casino, or slots — dive into whatever you enjoy most. Good luck!
Clear your browser cache and cookies. If that doesn't help, use the "Forgot Password" option to set a new password.
Wait 5–15 minutes. If it still hasn't arrived, contact us on Live Chat with your Mobile Pay/Nagad transaction number.
Check your internet connection and reload the page. If the issue persists, check your game history to see if the bet amount has been refunded.
Make sure you've clicked the "Claim" button on the bonus page. Some bonuses need to be activated manually.
Account security is the most important aspect of online gaming. There are a few simple practices you should follow to keep your tba jee account safe.
The most important thing to remember: if anyone asks for your tba jee password or OTP, they are not from us. Our support team will never ask for your password or OTP.
If you suspect any unauthorized activity on your account, change your password immediately and contact our support team. We'll quickly place a temporary lock on the account and investigate.
Tba jee offers a dedicated VIP program for regular players. As a VIP member, you get a personal account manager — beyond standard support — who handles your issues one-on-one.
VIP members' withdrawal requests are typically processed within 15 minutes. There's also a dedicated VIP live chat line with virtually no wait time.
VIP members also enjoy exclusive bonuses, cashback offers, and invitations to special tournaments. Play regularly at tba jee to accumulate points and earn VIP status.
If you can't find your answer here, ask us directly via Live Chat
Tba jee's support team is available seven days a week, 24 hours a day. Don't hesitate to reach out whenever you need help.
18+ only. Read our responsible gaming policy